Terms & Conditions
Effective Date: 01/01/2025
Last Updated: 17/02/2026
These Terms and Conditions (“Terms”) govern your access to and use of www.voqueai.com (the “Website”) and any services provided by VoqueAI (“Company”, “we”, “our”, or “us”), including Voque24 and related services.
By accessing this Website or purchasing our services, you agree to these Terms.
If you do not agree, do not use our Website or services.
1. Services Overview
VoqueAI provides lead recovery automation services for service-based businesses, including but not limited to:
Lead-to-appointment recovery systems
Automation setup and configuration
CRM integrations
Booking integrations
Messaging automation
Monitoring and reporting
Related consulting services
Service scope depends on the selected package (Foundation, Growth, or Scale) and is strictly limited to the defined package boundaries.
2. Eligibility
You must be at least 18 years old and legally capable of entering a binding agreement to use our Website or purchase services.
By using our services, you represent that you have authority to act on behalf of your business.
3. Payment Terms
A. Setup Fees
Setup fees are due prior to project commencement.
Setup fees are non-refundable once deployment work has begun.
B. Monthly Retainer
Monthly fees begin on the agreed go-live date.
Payment is due in advance each billing cycle.
Failure to pay may result in suspension or termination of services.
C. Late Payments
We reserve the right to:
Suspend service
Restrict access
Terminate agreement
If payment is not received within agreed timelines.
4. Refund Policy
Because VoqueAI provides custom automation services:
Setup fees are non-refundable once implementation begins.
Retainer payments are non-refundable for the active billing period.
Refunds will not be issued due to lack of usage, internal operational issues, or client-side delays.
If a client is found to be outside the defined package constraints and misrepresented material facts, VoqueAI reserves the right to terminate service without refund.
5. Scope of Service
Services are delivered strictly according to:
Package lead caps
Location limits (1 location only unless otherwise agreed)
Channel limits
Service/offer/appointment type caps
Approved tool stack
Custom development outside defined scope requires a separate agreement and fee.
VoqueAI does not provide:
Paid advertising services
Lead generation
Manual lead chasing
Sales closing services
CRM replacement services
6. Client Responsibilities
The client agrees to:
Provide accurate information during onboarding
Provide required access credentials
Maintain active subscriptions to required third-party platforms
Ensure legal compliance in messaging (e.g., opt-in, TCPA, CAN-SPAM compliance)
Respond to escalation alerts in a timely manner
Maintain booking calendar accuracy
VoqueAI is not responsible for:
Poor close rates due to internal sales performance
Poor service quality affecting customer conversion
Delays caused by incomplete access provision
7. Performance Disclaimer
VoqueAI provides revenue recovery infrastructure.
We do not guarantee:
Increased revenue
Specific booking percentages
Specific ROI
Specific response rates
Elimination of missed calls
Specific financial outcomes
Results depend on multiple factors including:
Lead quality
Sales process
Staff responsiveness
Market conditions
8. Third-Party Platforms
Our services rely on third-party software, including but not limited to:
CRM platforms
Messaging providers
Booking platforms
Automation tools
Analytics platforms
We are not responsible for:
Third-party outages
API limitations
Policy changes
Platform suspensions
Rate limiting
Platform pricing changes
Clients remain responsible for maintaining valid third-party accounts.
9. Intellectual Property
All proprietary systems, templates, flows, processes, and documentation developed by VoqueAI remain the intellectual property of VoqueAI unless otherwise agreed in writing.
Clients receive a license to use the configured systems during active engagement.
Reverse engineering or redistribution of proprietary systems is prohibited.
10. Confidentiality
Both parties agree to maintain confidentiality of:
Business data
Client information
System architecture
Proprietary processes
Confidential information shall not be disclosed without written consent unless required by law.
11. Limitation of Liability
To the maximum extent permitted by law:
VoqueAI shall not be liable for:
Indirect damages
Lost profits
Loss of business
Data loss
Operational downtime
Consequential damages
Total liability shall not exceed the amount paid to VoqueAI in the previous 60 days.
12. Indemnification
You agree to indemnify and hold VoqueAI harmless from claims arising from:
Your misuse of services
Violation of laws
Violation of third-party rights
Improper messaging practices
Unauthorized data usage
13. Termination
Either party may terminate with written notice subject to contractual minimum terms.
VoqueAI may terminate immediately if:
Payment is not received
Client violates scope boundaries
Client engages in illegal practices
Abuse of systems occurs
Upon termination:
Access to systems may be revoked
Data handoff policies apply as agreed
14. Governing Law
These Terms shall be governed by the laws of [Insert State/Country].
Any disputes shall be resolved in the courts of that jurisdiction.
15. Modifications
VoqueAI reserves the right to update these Terms at any time.
Continued use of services after updates constitutes acceptance of revised Terms.
16. Contact Information
VoqueAI
Email: [email protected]
Website: www.voqueai.com
If you’d like, I can now:
Create a legally tighter “Service Agreement” version for signed clients
Add a strong revenue disclaimer clause tailored to home services
Or draft a Master Services Agreement (MSA) aligned with Voque24 packages.